EUROFORCE DEPLOYS AI AGENTS THAT STREAMLINE CASE RESOLUTION FOR A LEADING FINNISH TECH COMPANY

New AI-powered support agents simplify case handling, speed up responses, and improve productivity across service operations.

Helsinki, Finland — December 2025 —  EuroForce has delivered a new AI agent solution for a leading Finnish technology company, transforming its service operations by streamlining case handling and reducing the manual effort required to understand and resolve customer issues. The agents work on Salesforce, unify key information, and turn company knowledge into real-time guidance for support teams.

The Finnish enterprise operates globally across dozens of industries and relies on Salesforce to power large-scale service operations. Years of growth had created complex processes, hundreds of case fields, and multiple related entities. Support teams needed many steps and significant context-gathering just to understand a single case. EuroForce was engaged to simplify this landscape and give teams a faster, clearer way to work.

EuroForce deployed an AI Customer Support Agent that consolidates relevant information into a single unified view. The agent summarizes account history, highlights related data points, performs sentiment analysis, and provides next-step guidance in natural language. By surfacing what matters and removing unnecessary steps, the agent supports the entire flow from first request to final resolution.

 The solution runs natively on Salesforce and uses the same roles, permissions, and governance models the company already has in place. EuroForce aligned the agent’s terminology and interaction style to the client’s processes and delivered an experience that fits seamlessly within their existing systems. The approach ensures clarity, local language support, and simple adoption without added complexity.

Service teams now resolve cases in a fraction of the time. The AI Customer Support Agent saves an average of 21 clicks per case and more than 20,000 hours per year, dramatically reducing manual effort and accelerating case handling across the organization. Manual navigation has been reduced, onboarding for new staff is easier, and handoffs between teams are smoother. Early feedback highlights quicker answers, greater confidence on site, and improved visibility of progress across the service lifecycle. The success of the initiative has led the client to explore expanding AI agents into additional business areas.

“AI agents make the biggest impact when they reflect how teams actually work,” said Thomas Charuhas, CEO of EuroForce. “By simplifying information and guiding people in real time, we help organizations move faster, reduce effort, and deliver better experiences for their customers.”

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About EuroForce

EuroForce is a European digital transformation consultancy with local talent and continental scale. As a Salesforce partner, the firm combines AI, platform expertise and industry knowledge to deliver human‑centred solutions that drive measurable results across manufacturing, public sector, education, tourism and more